WANPRESTASI AKIBAT KETERLAMBATAN PENGANTARAN OLEH KURIR GOFOOD
DOI:
https://doi.org/10.32332/muamalah.v3i1.8136Keywords:
Delivery Delays, Customer Satisfaction, Gofood, Breach Of ContractAbstract
This article examines the breach of contract issue related to delays in food delivery by GoFood couriers, a rapidly growing food delivery service in Indonesia. Despite the increasing popularity of such services, there is a significant research gap regarding the impact of delivery delays on customer satisfaction. This study aims to analyze the impact of delivery delays on customer satisfaction and identify the factors contributing to these delays. Using a case study analysis method explores specific instances of breach of contract due to delivery delays by GoFood couriers. The results indicate that delivery delays significantly negatively impact customers' perception of GoFood's service. Contributing factors to the delays include traffic conditions, order volume, and company policies. These findings provide valuable insights for GoFood and similar services to enhance delivery efficiency and customer satisfaction. The practical implications of this study include recommendations for improving delivery processes, courier training, and better communication with customers. This research contributes to understanding how delivery delays can affect brand image and customer satisfaction in the context of an evolving food delivery service. In conclusion, the corrective actions taken by the company can help improve service quality and minimize potential conflicts with customers.
Downloads
References
Andhitta A. Dhewidiningrat,. “‘Perlindungan hukum terhadap konsumen atas tindakan wanprestasi yang dilakukan oleh pengendara Go-Jek dalam transaksi menggunakan sistem go-pay’ (Jakarta: Fakultas Syariah dan Hukum UIN Syarif Hidayatullah, 2017).” (Jakarta: Fakultas Syariah dan Hukum UIN Syarif Hidayatullah 1, no. 1 (2017): 85.
Daud, Sulhi Muhamad. “Hukum Objek dan Kausa Dalam Perjanjian (Sebuah Perbandingan Antara Hukum Perdata dan Hukum Islam).” Islam & Contemporary Issues 1, no. 1 (28 Agustus 2021): 59–64. https://doi.org/10.57251/ici.v1i1.79.
Dwi Aryanti Ramadhani,. “‘Wanprestasi dan Akibat Hukumnya,.’” Jurnal Yuridis 15, no. 17 (2012): 44.
Fauziah, Faridatul. “WANPRESTASI DALAM SUATU PERJANJIAN (VERBINTENIS) MENURUT HUKUM PERDATA (BW).” ALQALAM 10, no. 54 (30 Juni 1995): 38. https://doi.org/10.32678/alqalam.v10i54.1531.
Hasanuddin, Nurhalisa, Irma Khaerunnisa, dan Musfirah Hr. “WANPRESTASI, FORCE MAJEURE DAN PERBUATAN MELAWAN HUKUM,” 4 Juli 2022. https://doi.org/10.31219/osf.io/w96b5.
Mentari Tisara Putroe. “‘Pertanggungan Risiko pada Pemesanan Makanan Via GO-FOOD di Banda Aceh dalam Perspektif Akad Ijārah Bi Al-’Amal’ (UIN Ar-Raniry Banda Aceh, 2019).” (UIN Ar-Raniry Banda Aceh,), 2019.
Musyafah, Aisyah Ayu, Hardanti Widya Khasna, dan Bambang Eko Turisno. “PERLINDUNGAN KONSUMEN JASA PENGIRIMAN BARANG DALAM HAL TERJADI KETERLAMBATAN PENGIRIMAN BARANG.” LAW REFORM 14, no. 2 (29 September 2018): 151. https://doi.org/10.14710/lr.v14i2.20863.
Nur Azza Morlin Iwanti dan Taun. “AKIBAT HUKUM WANPRESTASI SERTA UPAYA HUKUM WANPRESTASI BERDASARKAN UNDANG-UNDANG YANG BERLAKU.” The Juris 6, no. 2 (12 Desember 2022): 361–351. https://doi.org/10.56301/juris.v6i2.601.
Pariela, Marselo Valentino Geovani. “WANPRESTASI DALAM PERJANJIAN WARALABA.” SASI 23, no. 1 (30 Juni 2017): 35. https://doi.org/10.47268/sasi.v23i1.157.
Purwanti, Cindy Mutiara, dan Zulham Zulham. “Perlindungan terhadap Lembaga Consumer Finance atas Wanprestasi yang Dilakukan oleh Konsumen.” AL-MANHAJ: Jurnal Hukum dan Pranata Sosial Islam 5, no. 1 (7 Mei 2023): 649–58. https://doi.org/10.37680/almanhaj.v5i1.2643.
Putri Natagina Riska dan Dalimunthe Sari Intan Nirul Siti. ““Perlindungan Hukum Bagi Kurir dalam Sistem Cash on Delivery Belanja Online,.” Volksgeist: Jurnal Ilmu Hukum Dan Konstitusi, 2021, hal. 193-203.
Rifa’i, Iman Jalaludin, Ady Purwoto, Marina Ramadhani, Muksalmina, Muhammad Taufik Rusydi, Nasruddin Khalil
Harahap, Ibnu Mardiyanto, dkk. Metodologi Penelitian Hukum. Sada Kurnia Pustaka, 2023.
Rifki Muhammad Arbian. ““TANGGUNGJAWAB PT. APLIKASI KARYA ANAK BANGSA (GOJEK) TERHADAP MITRA DRIVER GOJEK ATAS KERUGIAN AKIBAT ORDERAN FIKTIF DALAM LAYANAN GO FOOD YANG MENGGUNAKAN TRANSAKSI TUNAI.” (Studi di Yogyakarta),”, 2020, 87.
Rizal, Abu, Mahridi Mahridi, Rohman Rohman, dan Mukti Mukti. “ANALISIS HUKUM ISLAM DAN HUKUM POSITIF TERHADAP PERLINDUNGAN KONSUMEN ATAS PRAKTIK JUAL BELI BARANG PRELOVED.” Investi : Jurnal Ekonomi dan Perbankan 2, no. 2 (20 Desember 2021): 261–79. https://doi.org/10.32806/ivi.v2i2.97.
Ryan Ogi Kastari. “, ‘Analalisis Kualitas Pelayanan Gofood Pekanbaru Dengan Menggunakan Metode E-servqual dan Importance Performance Analysis Pada Mahasiswa Universitas Islam Riau.’” (Universitas Islam Riau, 1, no. 1 (2020).
Sedyo Prayogo. “‘Penerapan batas-batas wanprestasi dan perbuatan melawan hukum dalam perjanjian,.’” Jurnal Pembaharuan Hukum 3, no. 2 (2016): 280–87.
Winda, Winda. “Penggunaan Jasa Kurir Dalam Jual Beli Online Tinjauan Kompilasi Hukum Ekonomi Syariah.” Jurnal El-Thawalib 3, no. 5 (31 Oktober 2022): 860–71. https://doi.org/10.24952/el-thawalib.v3i5.6203.
Downloads
Published
Versions
- 2024-07-16 (2)
- 2024-06-30 (1)
Issue
Section
License
Copyright (c) 2024 Slamet Eko Widodo, Fredy Gandhi Midia
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
All articles in the Mu'amalah: Jurnal Hukum Ekonomi Syariah can be disseminated on condition that they still include the identity of the article and the source (Mu'amalah). The publisher is not responsible for the contents of the article. The content of the article is the sole responsibility of the author.
Authors who publish this subject agree to the following terms:
First, the Authors retain copyright and grant the journal rights from the first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
Secondly, the authors can enter into a separate or an acknowledgement of its initial (e.g., post-institutional repository or publish it in a book) publication in this journal.
Third, the authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before publishing work is cited.