OPTIMIZING HEALTH SERVICE MANAGEMENT IN UMRAH TOUR OPERATORS: A RETROSPECTIVE ANALYSIS
DOI:
https://doi.org/10.32332/multazam.v6i1.13092Keywords:
Mass Gathering Medicine, Pilgrim Health, Umrah, Health Service ManagementAbstract
Private Umrah tour operators (PPIU) rarely utilize morbidity data for health service management. This retrospective descriptive study analyzes 783 medical consultations from a PPIU between October 2024 and February 2025 to optimize health logistics and operational strategies. The analysis reveals that morbidity is dominated by acute respiratory infections (38.4%) and musculoskeletal disorders (28.1%), followed by hypertension/cardiovascular issues (10.2%), gastrointestinal disorders (8.5%), and dermatitis (5.8%). A distinct seasonal peak occurred during the winter months (December–January). Furthermore, elderly pilgrims (>60 years) demonstrated a significantly higher risk of fatigue-induced hypertension. These findings emphasize that Umrah health needs are highly predictable. The study concludes that PPIUs must shift from reactive care to proactive, data-driven health logistics. This involves integrating internal morbidity surveillance into pharmaceutical forecasting, adjusting medical supplies seasonally, and implementing targeted preventive programs for high-risk groups. Training tour leaders to manage pilgrim fatigue is identified as a critical operational strategy to enhance logistical efficiency, pilgrim safety, and service competitiveness.
References
Aljohani, A, S Nejaim, M Khayyat, dan O Aboulola. “E-government and Logistical Health Services During Hajj Season.” Bulletin of the National Research Centre 46 (2022). https://doi.org/10.1186/s42269-022-00801-4.
Amerzadeh, M, dan S Tabatabaee. “A Qualitative Study on Operational Challenges of Iranian Affiliated Mobile Health Clinics in Iraq During Arbaeen.” Scientific Reports 15 (2025). https://doi.org/10.1038/s41598-025-22820-7.
Anesta, K, dan J Kenedi. “Manajemen Pelayanan dalam Meningkatkan Minat Calon Jama’ah Haji dan Umroh pada PT. Tour and Travel Auliya Perkasa Abadi di Pasaman Barat.” Multazam: Jurnal Manajemen Haji dan Umrah, 2023. https://doi.org/10.
32332/multazam.v3i2.7470.
Aziz, M, H El-Megeed, dan M Ellatif. “Pre-travel Health Seeking Practices of Umrah Pilgrims Departing from Assiut International Airport, Egypt.” Travel Medicine and Infectious Disease 23 (2018): 72–76. https://doi.org/10.1016/j.tmaid.2018.04.012.
Fadilah, A, dan D Solahudin. “The Impact of Service Quality and Trust on Umrah Pilgrim Satisfaction at PT. Adhiya Tour and Travel Bandung in 2024.” Mabrur: Academic Journal of Hajj and Umra, 2025. https://doi.org/10.15575/mjhu.v4i1.40403.
Gaddoury, M, dan H Armenian. “Epidemiology of Hajj Pilgrimage Mortality: Analysis for Potential Intervention.” Journal of Infection and Public Health, 2023. https://doi.org/
10.1016/j.jiph.2023.05.021.
Khan, I, S Khan, B Asima, S Hussaini, M Zakiuddin, dan F Faisal. “Morbidity and Mortality Amongst Indian Hajj Pilgrims: A 3-year Experience of Indian Hajj Medical Mission in Mass-Gathering Medicine.” Journal of Infection and Public Health 11 (2017): 165–70. https://doi.org/10.1016/j.jiph.2017.06.004.
Kolivand, P, P Saberian, J Arabloo, P Namdar, T Doroudi, A Marashi, dan others. “Hospitalization, Mortality, and Health Service Delivery Pattern Among Iranian Hajj Pilgrims by Age, Sex, and Province in 2013--22.” Frontiers in Public Health 13 (2025). https://doi.org/10.3389/fpubh.2025.1451591.
Mahomed, O, M Jaffer, dan S Parker. “Morbidity Amongst South African Hajj Pilgrims in 2023: A Retrospective Cohort Study.” Scientific Reports 14 (2024). https://doi.
org/10.1038/s41598-024-62682-z.
Parker, S, R Steffen, H Rashid, M Cabada, Z Memish, dan others. “Sacred Journeys and Pilgrimages: Health Risks Associated with Travels for Religious Purposes.” Journal of Travel Medicine 31 (2024). https://doi.org/10.1093/jtm/taae122.
Salem, K. “Accelerating Digital Transformation in Umrah: The Role of AI in Building a Safer and More Connected Pilgrim Journey.” International Journal of Scientific Research in Science and Technology, 2025. https://doi.org/10.32628/ijsrst25126301.
Sayudin, S, A Yusup, dan R Ferdiansah. “Management Analysis of Hajj and Umrah Travel Services PT. JGroup Amanah Wisata.” American Journal of Economic and Management Business, 2023. https://doi.org/10.58631/ajemb.v2i2.21.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Yaltafit Abror Jeem, Muhammad Kharisma, Yayuk Fathonah, Arif Budi Santoso, Wahyu Agung Sudrajat
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
